OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
190 ratings and 125 comments received in the last 90 days.
16 July 2024
Tom was extremely knowledgeable, friendly and helpful
09 July 2024
all went smoothly
05 July 2024
Very easy no problems
04 July 2024
Everyone in the showroom very helpful. Nothing too much trouble
03 July 2024
Very straightforward
03 July 2024
It was a breeze. Not often you buy and take delivery of a car within 6 days!! Could t have been easier. Great communication throughout.
02 July 2024
Tom Smith the mobility rep. was absolutely superb in my case and went above and beyond to make sure I received the very best advice and service from ordering my mini to its bang on time delivery, by far the best mobility specialist I have ever had.
02 July 2024
easy and smooth
30 June 2024
I have nothing negative to say about my experience at the MINI centre at all, Nicola and the whole team were very personable and I felt like they truly were helping me pick the best car for me.
21 July 2024
Natasha -Oliva guided me through and was very helpful
20 July 2024
You handled my warranty and everything was covered.
18 July 2024
The service advisor said the windscreen was replaced, it's also said on the invoice, however, the windscreen is left old, with my stickers, micro scratches and manufactured in 2015, why just can't honestly say what's been done?
18 July 2024
Excellent service
17 July 2024
All good. Booked a service through a call centre, not direct with Inchcape Chelmsford which was easy and efficient.
16 July 2024
Natasha was very helpful. But I had to come back as the car was fitted with a faulty spark plug
16 July 2024
Please see above. Natasha very personable 'front of house".
16 July 2024
Efficient service
15 July 2024
Such an easy and non-stressful experience. Very helpful and friendly staff.
15 July 2024
Clear information, vehicle health check video was informative
21 July 2024
From the moment we arrived we was made to feel very welcome. Nothing was too much trouble. Whenever we contacted the dealership with any questions they were quickly answered.